Frequently Asked Questions
Everything you need to know about your CurlyMe Hair transformation.
What is the quality of CurlyMe Hair extensions and wigs?
We offer 100% virgin human hair that is ethically sourced. Our products undergo rigorous quality control to ensure they are tangle-free, shed-resistant, and can be styled with heat just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days, while expedited shipping options are available at checkout for delivery within 1-3 business days.
Can I bleach or dye my CurlyMe Hair?
Yes, because our hair is 100% human virgin hair, it can be bleached or dyed to your desired color. We recommend consulting a professional stylist to maintain the integrity of the hair during the chemical process.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with tags and lace intact. For hygiene reasons, we cannot accept returns on hair that has been worn, cut, or chemically treated.
How do I choose the right length and texture?
We provide a comprehensive length guide on each product page. For textures, we offer everything from Deep Wave to Kinky Curly; we suggest choosing a texture that closely matches your natural curl pattern for the most seamless blend.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience more flexible.